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Read volkskrantarticle online
.
The whole system of credit / debit card based transactions, is a finely tuned
clockwork. This article is just one example of the importance of planning, cooperation
and communication between card companies, banks, retailers and consumers.
In the article small business retail organisations complain that the transition
from stripe to chip and signature to a pin based credit card system to be very
badly timed. In the middle of an very important shopping season, claiming that
delays and confusion about payment procedures cost them business. Even banks and
bigname retail chains apeared late or incomplete in their addaptation.
From this article we can conclude that a badly timed transition and ill preparation
by banks and retailers wasn't the real problem. As the signature continue its validity
for some time it is clear that the problems originate from confusion and novelty.
So informing the public & instructing sales staf was key to the problem.
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